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Professional service firms rarely think about the value of process maps. Often, the assumption is that process maps are only helpful for manufacturing and distribution. But professional services can also reap the benefits of this insightful visualization technique.
When a law firm was looking to expand their office staff, process maps with embedded links to screenshots and communication templates reduced variability in client experience while also reducing the training time required for any new staff. Watch the video below to hear the whole story and see an example.